Welcome to the exciting New Era of CX!
We provide Quality Practices Certification for Customer Experience (CX). We improve your company's CX standards for customers, employees, and stakeholders using innovative tech and personalized solutions. Our goal is to set gold standards for stakeholder satisfaction thereby setting quality practices in Customer Experience.
Try our free self assessment tool. Now!
Customer Experience, can be defined as "the way in which customers perceive their interactions with the company and depends on the various touchpoints they get in contact with".
QNEXTT Quality Practice Certification is for everyone. Get Certified today!
Our Parameters -
Because of its complexity, assessing it, determine its value and knowing how to change it for improving the ROI, can be problematic. With our parameters to measure the CX we can help in defining business strategies and increase their value, thereby improving the customer experience.
Fx = Feedback "Voice of the Customer"
Ix = Interaction "Customer Effort Score"
Tx = Time "Response speed"
Rx = Recommendation "Net Promoter Score"
Sx = Stakeholders "Happiness"
Are your "FITRS" Right?
In addition to these 5 main parameters for measuring the CX, there are other qualitative assessments, which must be taken into consideration that affect the Customer Experience of the brands. These drivers include company's ability to make the consumer feel involved through emotional and relational incentives (Brand Inclusiveness), consumer's willingness to invest time for interacting with the brand (Fulfillment) and the brand's ability to gratify the consumer, through proposed experience (Gratification).
Unleash the Power of CX
Quality Practices in CX have arrived.
We provide Quality Practices Certification for Customer Experience.
Quality Practices Certificates in CX
Mastering Quality Practices in Customer Experience will give you a competitive edge in the market by increasing loyalty in stakeholders and reducing attrition.
CX Consulting
Enhance your happiness index by our comprehensive analysis and CX tools. Setting up Quality Practices.
Training & Development in CX
Advanced Training & Development Programs for Exceptional Customer and Stakeholder Experience Improvement.
Best Practices
What CX best practices can improve?
Enhanced Customer Satisfaction
Improved Customer Loyalty and Retention
Increased Customer Lifetime Value
Competitive Advantage
Reduced Churn Rate
Positive Brand Reputation
Higher Revenue and Profitability
Improved Employee Satisfaction and Engagement
Data-Driven Decision Making
Adaptability and Innovation
Long-term success
Growth
Sustainability
So, how does it work?
Knowing how to measure the Customer Experience correctly is a complex activity, but with an assessment that includes the analysis of the various parameters mentioned, companies can improve many aspects. It is important, however, not to focus on a main metric, but to determine a hierarchy of parameters, useful to guide the CX's plans and invest time and resources, in a perspective aimed at improvement.
The Process
Select a Package:
1. Threshold for Basic and WOW for Advanced.
2. Assessment
3. Certificate
The Process
So, how does it work?
Knowing how to measure the Customer Experience correctly is a complex activity, but with an assessment that includes the analysis of the various parameters mentioned, companies can improve many aspects. It is important, however, not to focus on a main metric, but to determine a hierarchy of parameters, useful to guide the CX's plans and invest time and resources, in a perspective aimed at improvement.
Select a Package
Select from Threshold or WOW Package.
Assessment
Take our Online Assessment for Threshold level and for WOW contact us for consultation and training.
Certificate
Certificate will be issued as per your assessment score based on quality practices evaluation.
Improve your Customer Experience today!
Our Packages
Self Assess
Know your CX Score. Evaluate where your organization stands in Customer Experience.
FLAGSHIP PRODUCT
Industry's Best Judging metrics.
QNEXTT Awards for CX.
Most Prestigious, Highly Anticipated Awards for CX. Industry's Gold Standard for recognition of Quality Practices Certification for Customer Experience (CX) The most sought after award in CX.
Get Awarded!
Nominate yourself.
CX Excellence Award
Best Rated in Employee CX Award
Best Customer Experience
Innovation in CX
Digital Experience Excellence
Omni-channel Experience
Social Responsibility and Ethics
Our CX recognition is thoroughly evaluated , scrutinized using innovative tools and tech.